Elevate customer experience as an Engineering Manager with TELUS in Burnaby, BC. Lead feature delivery and technical excellence while improving service experiences for millions of users.

As the Engineering Manager for the Services, Account, Orchestration, and Order Tracking group, you will oversee squads responsible for crucial customer service features. This full-time role involves managing cross-squad dependencies and executing product priorities.

Your main goal is to ensure high-quality software delivery that enhances agent usability and customer satisfaction.

Key Responsibilities:

- Drive technical delivery roadmap for key features
- Provide guidance in Casa’s feature development
- Manage downstream orchestration layer and API complexity
- Lead application launches from inception to production
- Mentor engineering leads across squads

Requirements:

- 7+ years software engineering experience
- 3+ years in engineering management
- Hands-on expertise with React, Type Script, Node.js
- Proven track record managing current applications
- Strong communication skills for stakeholder engagement

Utilize your engineering leadership and technical expertise to drive impactful features for TELUS customers.

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📌 Engineering Manager for Customer Care Delivery (Burnaby)
🏢 Intello Technologies
📍 Burnaby