Leverage your automotive expertise as an Automotive Technical Specialist at OPENLANE. Engage in customer arbitration claims and technical assessments in a hybrid workplace setting.
As part of the Claim Resolutions team at OPENLANE, you will utilize your hands-on automotive diagnostic experience and customer relations skills. This role requires a minimum of two years of relevant experience, enabling you to bridge technical vehicle assessments with effective dispute resolution.
Your expertise will directly contribute to fair outcomes for customers in the vehicle marketplace.
Key Responsibilities:
- Analyze vehicle inspection reports for accuracy and discrepancies
- Mediate and resolve customer arbitration claims
- Communicate technical resolutions clearly to customers
- Educate teams on vehicle condition expectations
- Collaborate with inspection teams to manage policy effectively
Requirements:
- 2+ years in automotive service or repair roles
- Robust communication and conflict resolution skills
- Customer service orientation and teamwork approach
- Proficient in CRM software and basic computer tasks
- Knowledge of vehicle registration and lien issues
Utilize your automotive skills to enhance customer satisfaction and promote fair resolutions at OPENLANE.