Become a Marketing Call Centre Agent at Shoppers Drug Mart, Toronto, focusing on customer responses and marketing inquiries. Help enhance customer satisfaction in this engaging role!

This full-time position reports to the Senior Manager and is vital for addressing telephone and email inquiries from stores regarding marketing initiatives. Candidates should bring at least 2-4 years of experience in a call center setting and a strong understanding of supply chain systems.

You will work on maintaining KPIs and training your peers, driving improvements in service delivery.

Key Responsibilities:

- Handle customer inquiries via phone and email efficiently
- Maintain accurate logs of customer interactions




- Identify issues and recommend process enhancements
- Collaborate with internal teams on marketing programs
- Conduct training sessions for team members

Requirements:

- 2-4 years in a customer service or call center position
- Excellent verbal and written communication abilities
- Proficiency in Microsoft Office tools
- Strong understanding of retail supply chain processes
- Willingness to work rotating shifts and weekends

Utilize your customer service expertise to drive marketing success at Shoppers Drug Mart!

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📌 Shoppers Drug Mart Marketing Call Centre Agent (Toronto)
🏢 Shoppers Drug Mart
📍 Toronto