Become the Concierge Team Leader for residential strata buildings, ensuring seamless operations and outstanding client service. Supervise and develop a dedicated team while managing client relations effectively.

As the Concierge Team Leader, you will report to the Operations Management Team and play a pivotal role in on-site operations. The position focuses on training, assessing staff, and resolving complaints while maintaining service quality. You will also need to manage budgets, schedules, and time-keeping to support operational needs.

Key Responsibilities:

- Resolve resident and concierge team complaints
- Effectively respond to property management requests
- Train and supervise concierge teams in office
- Ensure consistent scheduling to meet operational demands
- Collaborate with management for procedural development

Requirements:

- At least two years' experience as Head Concierge
- Strong ability to manage and prioritize multiple tasks
- Excellent listening and situation management skills
- Superior communication, both in writing and speaking
- Experience in hospitality and proficiency in MS Office

Drive excellence in client service and team performance as a Concierge Team Leader.

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📌 Concierge Team Leader in Strata Settings (Vancouver)
🏢 Centrum Concierge & Security
📍 Vancouver