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Vacancy Name Head of Operations

- OV Vacancy No VN910 Function OV Technology & Operations Work Location Manx Telecom Headquarters, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man, IM99 1HX Basis Permanent Full Time/Part Time Full time Employment Duration
- Hours Per Week 37.00 Drivers Licence Required Yes Benefits Competitive Salary and Benefits package will be provided to the successful candidate.

About the Role The Head of Operations will be responsible for the effective day-to-day running of OV’s operations and for embedding robust, scalable operational practices across the organisation. Reporting directly to the COO/CTO, the role holder will be the lead individual responsible for the Isle of Man office and OV’s HQ operations.

Key Responsibilities Include Owning and coordinating business operations across teams, ensuring the company runs smoothly on a daily basis.
Driving quality initiatives, including process definition, documentation, adherence, and continuous improvement.
Acting as the operational interface between Customer Success, Technical Support and Engineering to ensure customers are served efficiently and consistently.
Providing structured, reliable operational reporting to leadership.
This role requires robust judgement, attention to detail, and the ability to move between tactical execution and longer-term operational improvement.




Ideal Candidate Characteristics Highly organised, structured, and naturally operationally minded.
Comfortable owning detail, but capable of stepping back to see systemic issues.
Pragmatic and outcome-focused rather than theoretical.
Confident working with technical teams without needing to be a deep specialist.
Strong communicator who can bring clarity and calm to complex or busy environments.
Credible with both senior leadership and front-line teams.
Proactive, with a bias towards fixing root causes rather than symptoms.
Experience Proven experience in an operations leadership role, ideally in a technology, telecoms, or regulated environment.

Experience working in or alongside an MNO, MVNO, IoT, or networked services business is highly desirable.

Demonstrable track record of: Improving operational processes and service delivery.

Implementing or maturing quality frameworks.
Working with support, customer success, and technical teams.
Experience producing structured management reporting and operational KPIs.
Familiarity with compliance, audits, or regulated operational environments.
Education Degree or equivalent professional experience in operations, engineering, business, or a related field.
Formal qualifications in operations management, quality, or service management (e.g. ITIL, Lean, ISO-related training) are beneficial but not mandatory.

Close Date 31 Jul 2026

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📌 Head of Operations - OV (Ottawa)
🏢 Manx Telecom Enterprise
📍 Ottawa