At East Side Mario's we're serious about three things, famiglia, fun and food. Joining our team means you're joining a famiglia that is passionate, friendly and provides our guests with the best experience when they walk through the doors. So if you love pasta, family, fun and want to serve guests all the Italian-American faves, this is the place for you!
LIVE AND FOSTER
Responsible for timely progress through your training plan, and continual self-development such as a minimum of one RU Leading course every fiscal quarter
Assist in the day-to-day leadership and management of the restaurant as directed by the General Manager (GM)
Accountable for financials and KPI's in partnership with the management team
Effectively manage dining room and off premise operations - lead all shifts to Brand standard
Support the GM in all aspects of operations, creating a perfect guest experience every time, while focusing on ongoing teammate development
GUEST EXPERIENCE
Run Mario's Mile and hold yourself accountable to ensure it is successfully executed every shift
Ensure the FOH team solicits guest reviews
Evaluate Guest Reviews for all channel Feedback/Surveys on a weekly basis.
Ensure effective complaint resolution and guest satisfaction is achieved.
Create and implement action plans for guest satisfaction improvement.
Accountable for the implementation , documentation and successful completion of all daily FOH tasks, side duties and checklists
Ensure the FOH team follows all Steps of Service
TEAMMATE EXPERIENCE
Build and engage the Team by adhering to ESM Onboarding and Training standards, setting explicit expectations for performance and Teammate development
Regularly coach in the moment while running Mario's Mile
Conduct One-to-One coaching sessions and documented performance reviews (at minimum annually) with all members of the team as assigned to you by your manager.
Proactively identify barriers getting in the way of teammates being able to perform their jobs effectively by asking questions and seeking feedback.
Ensure the adoption of #Amore Life through the handing out of culture badges and by recognizing desired behaviours in public
Review poor performing Teammates, in a timely and responsible manner with performance improvement plans.
Ensure all legislation regarding employment standards, human rights, health & safety and food safety is understood and adhered to by you and the Teammates.
Ensure the Team (including yourself) is logging in and completing RU Game every shift
Ensure you and all Teammates are adhering to the uniform, grooming and hygiene standards
AVERAGE GUEST CHECK & PROFITABILITY
Drive restaurant profitability through effective focus on the Average Guest Check and the All-You-Can-Sell program.
Conduct alley rallies every shift to align Teammates on AGC targets and to celebrate individual and team accomplishments.
Build your schedules according to forecast and demand to ensure the restaurant is fully staffed with the correct number of Teammates to effectively deliver the Perfect Guest Experience.
Ensure recipe compliance, consistency of quality, portion control and presentation for the ESM beverage program
Perform weekly reviews of restaurant labour and beverage inventory. Build plans to address variances and cost control requirements.
Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned budget without compromising Guest and Teammate Experience.
Assist in the execution of operating plans to build business i.e. local restaurant marketing, sales driver initiatives
STANDARDS & CONTROLS
Ensure that Operating Practices, Procedures and Policies are consistently
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📌 Guest Experience Manager #8994 (Canada)
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📍 Canada
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