Drive customer satisfaction at Mr. Handyman in the role of Customer Service and Marketing Specialist. Combine your communication talents and marketing knowledge in a friendly office environment.

We are seeking a passionate Customer Service and Marketing Specialist to provide exceptional support and maintain our high service standards. Your role will involve scheduling, responding to inquiries, and enhancing our marketing strategies. By embodying our "Done Right Promise," you will facilitate valuable customer interactions and contribute to our team's success.

Key Responsibilities:

- Manage customer inquiries via calls, emails, and chat
- Coordinate technician schedules for appointments
- Resolve customer complaints to satisfaction
- Follow up on leads and maintain records
- Implement and apply marketing principles

Requirements:

- Bachelor's degree or diploma in Marketing, Business, or similar
- Minimum 2 years in an office setting
- Experience with CRM software
- Excellent written and verbal communication skills
- Robust time management and problem-solving abilities

Deliver premier customer service and marketing solutions as a key member of Mr. Handyman's team.

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📌 Customer Service & Marketing Specialist (Burnaby)
🏢 Mr. Handyman
📍 Burnaby