Join a leading financial services program in Winnipeg as its Director of Operations. Focus on contact centre excellence, client relations, and team leadership.

In this on-site position, you will manage a successful BPO program for a customer experience provider. Reporting to a senior client partner, your leadership will shape operational performance and client satisfaction. With an established program poised for growth, this role requires resilience and adaptability in a quick-evolving environment.

Key Responsibilities:

- Manage all contact centre operations components
- Drive best practices and growth strategies
- Deliver against KPIs while maintaining quality
- Ensure compliance with corporate policies
- Foster a work culture that motivates teams

Requirements:

- 7 to 9 years of leadership in contact centres
- Experience in BPO or financial services
- Strong analytical skills for P&L; management
- Proficiency in workforce management strategies
- Ability to navigate ambiguity and drive change

Help shape the future of customer service in Winnipeg’s financial sector.

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📌 BPO Operations Director in Winnipeg
🏢 Bilinguallink
📍 Winnipeg