Elevate your career as a Bilingual Customer Service Supervisor at Green Shield, leading a dedicated team to enhance service and performance. This pivotal role focuses on engagement and coaching in a energetic environment.

As a Customer Service Supervisor at Green Shield, you will play an essential leadership role in the Contact Centre. Your primary responsibility will be overseeing a team of approximately 15 Customer Service Representatives, ensuring they meet and exceed performance standards.

Strong coaching skills and a passion for employee development are crucial to drive engagement and foster a culture of accountability in both unionized and non-unionized environments.

Key Responsibilities:

- Lead and mentor a team of Customer Service Representatives
- Drive accountability and continuous improvement culture




- Conduct regular performance reviews and coaching sessions
- Support workforce planning and manage shift coverage
- Identify and address operational risks in employee relations

Requirements:

- 3-5+ years of leadership experience in customer service
- Strong background in performance management and coaching
- Bilingual in French and English required
- Experience in a unionized setting is preferred
- Understanding of collective agreements and employee relations

In this role, you will champion service excellence while demonstrating effective leadership and strong relationship-building skills.

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📌 Bilingual Customer Service Leader (Windsor)
🏢 Green Shield Canada (GSC)
📍 Windsor