Join Shoppers Drug Mart in Toronto as a Marketing Call Centre Representative. Your role will be pivotal in addressing customer queries and enhancing service delivery through proactive issue management.

Reporting to the Senior Manager, you will engage with stores to resolve inquiries effectively, contributing to high customer satisfaction. This full time position involves maintaining compliance with performance metrics, improving processes, and collaborating effectively with various internal teams.

Key Responsibilities:

- Respond to inquiries through calls and emails effectively
- Ensure adherence to Call Centre performance standards
- Elevate complex issues promptly through proper channels
- Assess recurring issues to help refine processes
- Participate in ongoing training and quality assurance reviews

Requirements:

- 2-4 years of customer service experience, ideally in retail
- Strong knowledge of supply chain management systems
- Excellent communication and computer skills
- Initiative with a focus on organization and prioritization
- Ability to work rotating shifts and weekends

Contribute to our customer service excellence at Shoppers Drug Mart and help shape a healthier future.

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📌 Marketing Support - Call Centre Specialist (Toronto)
🏢 Loblaw Companies
📍 Toronto