Department: Computing and Communications Services (CCS)

Position supervisor: Franco Chiocchio
Contract length: 8 months (August 24th, 2026 - April 30th, 2027)
Hours of work per week: 24 hours/per week
Position type: Non-Union Casual

Rate of pay : $21.74/per hour

About Toronto Metropolitan University (formerly Ryerson University) At the intersection of mind and action, Toronto Metropolitan University is on a transformative path to become Canada's leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture.

Our current academic plan outlines each as core values and we work to embed them in all that we do.

Toronto Metropolitan University welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+.

Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority.

Welcome to Computing and Communications Services (CCS). We provide information technology (IT) services to the Toronto Metropolitan University (TMU) Community. CCS maintains TMU's extensive data and voice networks, hosts many different types of applications on our servers,



and develops and integrates applications to help you get your work done.

TMU is a diverse and ever-changing place and we are always interested in working with students, faculty, and staff to provide more useful, accessible, secure, and affordable IT services.

The opportunity Handles and directs calls

1. Handles incoming calls from students, staff, faculty, and other sources.

ii. Addresses the inquiries, needs, and concerns of both internal and external callers, and directs incoming calls to the relevant personnel or department using the digital Computer Telephone System.

iii. Manages calls from irate callers in a qualified and courteous manners.

Provides general information and oversees the telephone directory updates

1. Provides general information to the inquiring public about TMU and on-going campus events.

ii. Provides information and feedback to the team regarding the type of calls received in support of the process improvement and addressing future customer concerns.
iii. Assigns and coordinates work of other employees from time to time
Qualifications Completion of secondary school graduation diploma
A minimum of 6 months experience in a related field

Experience in a call centre environment is considered an asset

Ability to be patient, polite and friendly with all types of customers,



outstanding customer service skills; Strong communication and listening skills to determine customer needs and a best course of action; Adaptability and flexibility in order to deal with different customers and needs in a short period of time; Familiarity with telephone applications: Cisco Unified Attendant Console and Jabber; Good understanding of the university and its departments and faculties

Toronto Metropolitan University's commitment to equity, diversity and inclusion We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications. If you are an Indigenous applicant and require support during the recruitment process, please reach out to James McKay, Indigenous HR Lead at [email protected] .

Toronto Metropolitan University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and aims to ensure that independence, dignity, integration and equality of opportunity are embedded in all aspects of the university culture.

We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process.

If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please reach out to to Human Resources: Current employees can contact HR by logging into AskHR to submit a request .

External candidates who do not have TMU login credentials can contact HR by visiting torontomu.ca/human-resources/askhr/ .

All information received in relation to accommodation will be kept confidential.

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📌 Call Centre Agent (Toronto)
🏢 Toronto Metropolitan University
📍 Toronto