Elevate your career as a Bilingual Senior Specialist, Service Now ITSM Developer, in the Infrastructure and Operations team. Leverage your expertise to enhance service management processes and drive operational excellence.
This role requires a strong candidate with extensive experience in Service Now ITSM development. As the lead developer, you will ensure adherence to ITIL best practices and collaborate on automating and optimizing Incident, Problem, Change, Request, and Service Catalog processes.

Your development skills will play a key role in delivering effective IT solutions.

Key Responsibilities:

- Lead Service Now ITSM platform development as a technical SME
- Design and customize ITSM modules for business needs
- Implement automated workflows enhancing service delivery processes




- Optimize processes for Incident, Problem, Change, and Service Requests
- Provide architectural guidance aligning with ITIL best practices

Requirements:

- Bachelor's in Computer Science or related field
- 7+ years of hands-on Service Now development experience
- Solid grasp of ITIL framework and best practices
- Proven experience in enterprise-scale ITSM transformations
- Knowledge of Service Now Performance Analytics and reporting

Shape the future of IT service management with your expertise at this transformative position.

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📌 Bilingual Senior Specialist in ServiceNow (Ottawa)
🏢 Canada Mortgage and Housing Corporation (CMHC)
📍 Ottawa