Join Geek+ as a Service Project Manager and elevate customer experiences with efficient robotic solutions. Engage with clients across North America to resolve issues and enhance service delivery.

Based in Atlanta, Georgia, Geek+ is searching for a driven Service Project Manager to join their team. This role requires a minimum of two years in customer service, preferably in a technical or automation field. You will leverage your strong communication skills to support customers, tackle issues and contribute to project requests efficiently.

Key Responsibilities:

- Respond to customer inquiries via phone, email, or chat
- Manage service tickets and track issue resolution
- Collaborate with technical teams for customer feedback
- Drive continuous improvement in service levels
- Host meetings for feedback collection and analysis

Requirements:

- Minimum 2 years in customer service, ideally technical
- Strong communication and interpersonal skills
- Ability to resolve basic technical issues
- Familiarity with ticketing systems
- Bilingual in Chinese and English

Be a vital part of Geek+ by enhancing customer interactions and supporting cutting-edge robotic solutions.

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📌 Customer-Focused Service Project Manager (Markham)
🏢 B Capital
📍 Markham