Elevate your leadership career as a Team Lead for Overpayments in the Ministry of Assisted Living and Social Services. This full time role in Edmonton or Calgary focuses on operational support and team management.

As a pivotal Team Lead, you will directly supervise operational support staff handling overpayments and drive key improvement strategies in service delivery. With a commitment to professional conduct, you will also engage collaboratively with stakeholders to refine processes.

This position values communication, problem-solving abilities, and a supportive work environment as you navigate complex situations.

Key Responsibilities:

- Supervise operational support staff handling overpayment issues
- Coordinate team workflows to ensure efficiency and effectiveness




- Represent ISIU at overpayment appeals and discussions
- Implement and lead changes to enhance team performance
- Foster strong internal and external stakeholder relationships

Requirements:

- University degree with 4 years of relevant experience
- Strong problem-solving and decision-making skills
- Proficient in Microsoft Office and IT systems
- Excellent organizational and writing capabilities
- Experience with Income Support or AISH programs

Make an impact through guidance and leadership while promoting a culture of satisfaction and productivity.

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📌 Team Lead for Overpayment Support (Edmonton)
🏢 Government of Alberta
📍 Edmonton