Shape scalable customer engagement strategies at Coveo as a Senior Customer Experience Program Manager. Elevate the post-sale journey and foster community through creative digital initiatives.
Join Coveo’s Customer Experience team to execute engaging programs that enhance customer interactions after the sale. Collaborate with cross-functional teams on initiatives ranging from Voice of Customer projects to community engagement. This role demands a blend of project management skills and creativity to effectively coordinate various customer experience efforts.
Key Responsibilities:
- Scale customer engagement programs via webinars and digital initiatives
- Enhance the Coveo Connect community with self-service resources
- Collaborate with cross-functional teams for aligned customer experiences
- Manage communications and operational readiness across initiatives
- Support Voice of Customer feedback collection and reporting
Requirements:
- 5+ years in Customer Experience or related SaaS roles
- Proven experience in B2B customer engagement programs
- Strong project and program management skills
- Familiarity with CRM systems and reporting dashboards
- Experience in customer community participation and engagement
Bring your customer experience expertise to Coveo and drive impactful engagement!
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