Be a vital leader at YVR as a Supervisor for Passenger Experience, guiding a team to deliver outstanding service and smooth travel processes. This role emphasizes operational expertise and guest satisfaction.
In this permanent, full-time position, you will lead and inspire more than 35 guest service team members. Responsibilities include providing communication, on-the-ground training, and support while coordinating with various stakeholders to ensure exceptional guest experiences. Engage proactively in managing and resolving passenger concerns and working with dynamic airport operations.
Key Responsibilities:
• Manage daily operations for guest experience team
• Provide coaching and feedback to enhance service




• Liaise with partners for operational support
• Anticipate resource needs based on data insights
• Supervise VIP services and Lost and Found operations
Requirements:
• At least two years of related experience
• Robust leadership and coaching abilities
• Expertise in customer care and de-escalation
• Capability to handle physical demands of the role
• Proficient in English; French is an asset
Lead a transformative guest experience at YVR by fostering an efficient, service-oriented atmosphere.
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📌 Supervisor of Passenger Experience at YVR (Vancouver)
🏢 Vancouver International
📍 Vancouver