Join Hines as a Resident Services Coordinator and create memorable experiences for residents. Utilize your service expertise to resolve inquiries and foster community engagement effectively.
This role requires at least two years of experience in customer service, emphasizing resolving concerns while nurturing positive relationships with residents. You will assist in planning events that add value to their experience and ensure timely responses to all requests. Your ability to communicate clearly and handle administrative tasks will be essential for contributing to a 5-star living environment.
Key Responsibilities:
• Handle resident complaints and ensure timely follow-up
• Create weekly reports to track resident interactions and satisfaction
• Coordinate community events to enrich resident lifestyle




• Maintain communication regarding community updates and happenings
• Work closely with maintenance for operational tasks and inspections
Requirements:
• High school diploma or equivalent mandatory
• 2+ years' relevant customer service experience
• Robust written and verbal communication abilities
• Familiarity with Office 365 and property-level software
• Capability to perform various onsite inspections and tasks
Your role as a coordinator will enhance the resident experience and strengthen community ties within Hines.
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📌 Hines Resident Services Coordinator Position (Toronto)
🏢 Hines
📍 Toronto