Elevate the fan experience as the Game Day Experience Lead at MLSE during Toronto Maple Leafs home games. Oversee the Fan Access program and ensure guest satisfaction at Scotiabank Arena.
As the Game Day Experience Lead, you will be the on-site coordinator for all Fan Access initiatives, managing a team of ambassadors to create unforgettable memories for fans. Your strong leadership and organizational skills are essential in dealing with real-time challenges, ensuring that every fan's experience is seamless and engaging.
Key Responsibilities:
• Act as the primary contact for Fan Access experiences
• Lead and manage the Fan Access Ambassador team
• Oversee guest check-ins and enhance access experiences
• Troubleshoot issues on-site for smooth operations
• Prepare guest lists and confirm details for each game
Requirements:
• Experience in event operations or guest services preferred
• Proven leadership in live event environments
• Robust communication and organizational skills
• Ability to adapt to changing game-day demands
• Availability for all home games, including playoffs
Drive exceptional fan experiences through leadership and coordination at MLSE.
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📌 Game Day Lead for Fan Access at MLSE (Toronto)
🏢 Maple Leaf Sports & Entertainment
📍 Toronto