Elevate customer experiences as a Customer Relations Analyst at AbbVie. Foster strong communication while efficiently managing product inquiries and support requests in healthcare.
The Customer Relations Analyst (CRA) plays a vital role in ensuring prompt and professional handling of customer inquiries related to AbbVie products. This position collaborates with Quality Assurance, Medical Information, and Marketing teams, responding to product complaints and temperature excursion assessments. Your customer relations experience will be essential to navigating challenging situations and improving service levels.
Key Responsibilities:
• Handle customer communications via phone, email, and fax
• Report quality issues and adverse events appropriately
• Assess temperature excursion requests promptly
• Maintain statistical data for monthly reports
• Escalate urgent complaints and monitor key issues
Requirements:
• Degree in Business or a related field
• 2-3 years of customer relations experience in healthcare
• Excellent judgment and multitasking capabilities
• Robust proficiency in Microsoft Excel and Suite
• Comfortable in a matrix work environment
Utilize your skills to deliver top-notch customer service at AbbVie.
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