Our Front Desk Agents ensure all guests receive an exceptional experience before, during and after their stay. From preparing for and welcoming new arrivals, attending to diverse guest needs, right through to the processing of departures, front office team members have the opportunity to make our guests’ experience one they’ll never forget.
Duties and Responsibilities
- Answer all incoming phone calls in a professional manner to the standard set by BCP.
- Process check‑ins and check‑outs, verify billing, create reservations, and process special requests; present statement(s) of charges to departing guests and receive payment(s).
- Monitor room availability, enforce restrictions, and adhere to all booking policies and procedures.
- Ensure inter‑departmental communication and cooperation in the interest of better guest satisfaction.
- Share general information on points of interest in the area and services in the community.
- Understand basic accounting principles including debit and credit transactions, and the various transaction methods available to guests.
- Work as a team player in meeting guests’ needs, and actively contribute to the efforts of other departments when necessary.
- Accurately communicate with other shifts regarding issues arising from day‑to‑day operations.
- Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property, including the removal of snow, ice and other hazards.
- Work safely, obey all health and safety policies and procedures and report injuries and hazards immediately.
- Additional duties may be assigned to help meet guest and business needs.
Skills and Experience
- Self‑motivator with an outgoing personality, strong interpersonal communication and commitment to providing a high level of guest service.
- Excellent written and verbal communication skills; numerical proficiency is an asset.
- Ability to work in a fast‑paced setting.
- Ability to work a flexible schedule including weekends and holidays.
- Prior experience in a customer‑focused role is an asset.
- A positive team‑player attitude and a strong willingness to learn.
- Previous front desk experience is an asset.
Benefits we offer include:
- Affordable and clean employee housing.
- Annual anniversary bonus of up to $1,000.
- Food and beverage discounts at all of our restaurants and cafes.
- Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships.
- Discounts on spa services, movie passes and rental/retail goods.
- Complimentary hotel stays at any of our 15 hotels.
- Fun employee events and opportunities to meet people.
- Opportunity to invest in our Employee Share Ownership Program.
BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter, which means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity‑seeking groups. If you need help applying or need any accommodation, contact us at or 403‑760‑8521.
Please note: Only candidates selected for further consideration will be contacted.