Drive customer retention and service value as a Customer Success Manager at Litmus. This pivotal role enhances client relationships and ensures customer success through effective management and advocacy.
As a Customer Success Manager reporting to the Vice President of Customer Success, you will oversee client onboarding and account health at Litmus. Engage with partners to enhance adoption while managing renewals and coordinating with cross-functional teams including Sales and Support. Your strategic involvement directly influences customer satisfaction and overall business growth.
Key Responsibilities:
• Own relationships for assigned customers and partners
• Lead post-sale onboarding and transition processes
• Manage customer health assessments and feedback surveys




• Oversee renewal opportunities in Salesforce
• Identify upsell and project expansion prospects
Requirements:
• 7 to 12 years in a customer-facing role
• Excellent communication and organizational skills
• Strong negotiation and value-based selling skills
• Ability to collaborate effectively with cross-functional teams
• Experience with Salesforce or similar CRM systems
Elevate customer interactions and project success by leveraging your negotiation and management skills as part of Litmus' energetic team.
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📌 Customer Success Manager at Litmus (Toronto)
🏢 Litmus
📍 Toronto