Procurement Analyst #

Request ID: -1

Start/End Dates: ASAP -

Work Location: Downtown Toronto, near TTC and GO

Job Title: Procurement Analyst

Position Title: Procurement Analyst

Line of Business: Procurement Operations

Target Rate Range: 30-40hr B2B

What does the LOB do?: Supporting tools related to Procurement function. Coupa (end-to-end, except Risk and Coupa Pay), Zip (new implementation).

Reason the role is open? Multiple projects under the Procurement umbrella, augmented workload. Implementation of Zip tool, currently in testing phases. Change management work.

What project will this contractor be working on? Procurement initiatives, including Zip implementation and Coupa S2P operations.

Target Start Date: ASAP.

Duration: 70 Weeks (end of fiscal 2027).

Potential for this contract to be extended or converted to FTE? Extension Possible / FTE: May be possible, according to business needs.

Hybrid. 1-3 days per week. In-office day Wednesday and Thursday, as well as 4th Friday of every month. *Subject to change according to business needs.

Work Schedule (hours per week, start time): 37.5 Hours/week, 9-5 Monday to Friday

Potential for OT? OT not likely.

How many years of experience? 1- 3 years of experience.

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. As a Procurement Enablement Consultant (Contract), you will support the successful enablement, adoption, and day-to-day optimization of Coupa Source-to-Pay (S2P) capabilities across CIBC. You will partner with Procurement, Accounts Payable, Technology, and business stakeholders to improve user experience, strengthen process compliance, and help drive efficient, controlled purchasing operations. This role is ideal for a hands-on practitioner with procurement process and platforms experience, strong operational discipline, and the ability to translate business needs into practical system and process improvements.

What You’ll Be Doing

- Support the enablement and ongoing administration of Coupa S2P processes, including requisitioning, approvals, purchasing, receiving, invoicing, and user support.
- Execute day-to-day platform support activities which include (but are not limited to), the following:
- Manage user provisioning for procurement platforms (Coupa, Zip), including onboarding/offboarding and access rights;
- Maintain accurate records for user access and permissions to ensure that we are compliant to licensing entitlements;
- Resolve/triage usage access issues;
- Maintain compliance with internal controls, data privacy and regulatory;
- Monitor recurring issues, analyze root causes,



and recommend practical enhancements to improve controls, user experience, and operational efficiency;
- Manage shared mailbox to triage/resolve CIBC user issues

- Assist with supplier and catalog enablement activities in Coupa to improve adoption, transaction accuracy, and policy-compliant buying channels, such as (but not limited to):

- Linking non-catalogue requisitions to contracts; PO modifications, cancellations, and monitoring;
- Linking CIBC approved suppliers on the Coupa Supplier Portal and providing support where required;
- Providing advice and support to users creating purchases (catalogue and non-catalogue) in Coupa;
- Monitoring hosted catalogs and managing punchout catalogue outages with suppliers in the tool;
- Oversight and administration of the CIBC Supplier Enablement Mailbox.

- Help maintain process documentation, standard operating procedures, training materials, and job aids to support effective user onboarding and change adoption.
- Support testing, release readiness, and business validation for system changes, enhancements, and defect resolution impacting Coupa and Zip platforms.
- Track and report on operational metrics, service levels, and enablement progress to provide visibility into adoption, issue resolution, and process effectiveness.
- Ensure activities are completed in alignment with internal policies, governance requirements, audit expectations, and risk management standards.
- Partner with Procurement Operations, Accounts Payable, Technology, and business stakeholders to identify process gaps, resolve issues, and improve end-to‑end P2P performance.
- Contribute to continuous improvement initiatives that strengthen procurement enablement, simplify user interactions, and support broader Procurement transformation priorities.

How You’ll Succeed

- Hands‑on experience supporting Source‑to‑Pay/Procurement‑focused platforms in a procurement operations, systems support, or enablement role.
- Experience/strong understanding of procurement and payables processes, including requisition‑to‑invoice workflows, approval controls, supplier enablement, and catalog management.
- Demonstrated ability to troubleshoot operational issues, coordinate across teams, and drive timely resolution with a strong attention to detail.




- Experience supporting user enablement through training, documentation, onboarding, communications, and adoption support.
- Comfort working with data, reporting, and process metrics to identify trends, support decisions, and monitor operational performance.
- Strong communication and stakeholder management skills, with the ability to work effectively across business, operations, and technology teams.
- Ability to operate in a fast‑paced environment, manage multiple priorities, and support change initiatives with a high degree of accountability.
- Experience with testing, release support, or process documentation for procurement systems is preferred.
- Post‑secondary education in business, supply chain, finance, information systems, or a related discipline is preferred.
- Experience with Coupa S2P or Zip platforms considered a strong asset.
- Experience in financial services or other highly regulated environments is an asset.

What You Need to Know

This contract role is suited to a delivery‑focused skilled who can combine procurement process knowledge, Coupa S2P platform familiarity, and strong stakeholder collaboration to help CIBC scale effective, compliant purchasing operations. The successful candidate will bring a continuous improvement mindset, sound judgment, and the ability to support both tactical execution and broader enablement objectives.

Must Have Requirement

- Procurement lifecycle and S2P experience (1-3 years)
- Experience with Procurement platform tools - Coupa preferred. Exposure to other tools (Ariba, Ivalua, etc.) would also be considered.

Nice to Have

- Banking industry experience
- Excel proficiency, data analysis experience
- Procure to pay, sourcing and contract, and/or previous helpdesk experience may be beneficial

Soft Skills

- Analytical thinking skills
- Strong problem‑solving skills
- Strong communication

Call Notes

- Not a Sourcing role - team sits under Procurement Operations. This is not a sourcing role - largely admin or customer/stakeholder management

- CWs would be working closely with Senior team members, buddy system during onboarding and training.

- Ideally candidates to start the same day to support with training.

Core Responsibilities

1. User Administration
- Manage user access, administration, and support.
- Handling tool‑related issues.
- Ticket triage (IT handles Level 1; Team handles Level 2 and 3)
- Monitoring shared mailbox
- Support with system releases, testing, audit, compliance, and documentation

- Stakeholder‑Facing

- Onboarding new suppliers to the tool.
- Support with enablement workflows (e.g., stuck POs, stuck contracts)

NOTE Close on July 29th at 9AM.

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📌 Procurement Analyst #104174 (Toronto)
🏢 Carlos Goncalves
📍 Toronto