Step into a pivotal role at John Brooks Company as a Bilingual Customer Concierge on a 12-15 month contract. Enhance customer satisfaction through effective communication and rapid issue resolution.
Reporting to the Customer Care Supervisor, you will engage with customers directly to address their inquiries and resolve issues. This position requires a proactive approach and the ability to handle numerous demands efficiently while ensuring customers feel valued and informed.
Key Responsibilities:
• Handle customer inquiries with professionalism
• Facilitate communication regarding order changes
• Assist in the product return process seamlessly
• Document all communications accurately in the CRM
• Provide updates on order status as needed
Requirements:
• Bilingual in English and French; robust communication skills
• College diploma or 1-3 years in customer service
• Proficient with Microsoft Office Suite tools
• Excellent time management and multitasking abilities
• Knowledge in mechanics is an asset
Bring your initiative and dedication to enhance the customer experience within a supportive team environment.
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📌 Contract Bilingual Customer Concierge Position (Mississauga)
🏢 John Brooks
📍 Mississauga