Miratech seeks an Amazon Connect Support Engineer to ensure optimal AWS CCaaS performance. Engage in troubleshooting and monitoring to deliver high system reliability.
As a key player in Miratech’s IT services, you will support AWS-based contact center environments. The role involves enhancing system observability through tools like Splunk and collaboration with cross-functional teams. Broaden your technical skills across advanced CCaaS platforms and shapes the future of contact centers.
Key Responsibilities:
• Develop monitoring capabilities for AWS Connect
• Collaborate to enforce effective logging standards
• Lead application design sessions to improve observability
• Conduct root cause analysis and implement fixes
• Create CloudWatch dashboards for enhanced monitoring
Requirements:
• Over 4 years of IT experience in CCaaS
• Solid background in system observability
• 2+ years hands-on with Splunk and monitoring tools
• AWS knowledge including Amazon Connect
• Excellent teamwork and communication skills
Unlock your potential at Miratech and influence the future of IT solutions.
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📌 Support Engineer for Amazon Connect (Edmonton)
🏢 Miratech
📍 Edmonton