Drive business growth as a Customer Account Manager with NFI, focusing on existing brokerage customers. You'll engage with operations, negotiate rates, and support dedicated sales efforts.
In this pivotal role, you will manage customer relationships while effectively addressing operational needs within the NFI network. Your expertise in FTL, LTL, and intermodal services will be essential as you develop standard operating procedures and respond to sales inquiries. Collaborating closely with various departments will help foster growth within the brokerage business.
Key Responsibilities:
• Manage and nurture customer relationships effectively
• Negotiate rates and services for FTL, LTL, and intermodal
• Implement SOPs tailored for each account
• Provide pricing proposals and responses to inquiries
• Foster collaboration to meet customer needs
Requirements:
• BA or BS Degree preferred
• 3-5 years in brokerage experience
• Knowledge of DOT trucking regulations
• Proficient in MS Office applications
• Excellent communication skills
Utilize your negotiation skills and industry knowledge to enhance NFI's customer satisfaction and operational growth.
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📌 Customer Account Manager at NFI (Mississauga)
🏢 Socket.dev
📍 Mississauga