Application Support Specialist - Junior

Client: Ministry of Public and Business Service Delivery and Procurement (MPBSDP)

Location: Toronto, Ontario, Canada (Onsite)

We are seeking an Application Support Specialist - Junior to provide operational and technical support for enterprise middleware services and application hosting environments. This role is ideal for professionals with experience supporting Java-based enterprise applications, middleware technologies, cloud platforms, and ITIL service management processes. The successful candidate will support a large-scale workplace hosting over 200 enterprise Java applications while participating in incident management, service request fulfillment, change implementation, operational reporting, and continuous service improvement.

Role Snapshot

Requisition ID: RQ11330

Job Title: Application Support Specialist - Junior

Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: 222 Jarvis Street, Toronto, Ontario (Onsite)

Estimated Start Date: July 20, 2026

Estimated End Date: August 31, 2027

Contract Duration: 283 Business Days (+ 60-Day Extension Option)

Work Schedule: 7.25 Hours per Day

Security Clearance: No Clearance Required

Key Responsibilities (by Workload)

- General Project Coordination & Communication (30%)

Support project coordination activities while collaborating with technical teams and business stakeholders.

- Coordinate operational activities and technical initiatives across multiple teams.
- Communicate technical concepts effectively to both technical and non-technical stakeholders.
- Assist with project planning, implementation, and operational improvements.
- Analyze operational data and prepare reports for management.
- Utilize Microsoft Office tools for reporting, documentation, and process automation.
- Support continuous improvement initiatives through analytical problem-solving.





Service Management & Operational Support (30%)

Provide operational support following ITIL best practices to ensure reliable service delivery.

- Manage Incident, Problem, Change, and Configuration Management processes.
- Perform incident intake, triage, investigation, and resolution.
- Process service requests and coordinate change implementation activities.
- Monitor service performance and identify opportunities for improvement.
- Utilize Remedy/set and other service management platforms.
- Prepare operational reports and analyze service trends.

Middleware & Infrastructure Support (35%)

Provide technical support for enterprise middleware environments supporting mission-critical Java applications.

- Support IBM WebSphere Application Server (NDM and Liberty) environments.
- Administer middleware technologies including IBM DataPower.
- Support deployment automation using Urban Code Deploy and Urban Code Velocity.
- Monitor application environments using ITCAM, Dynatrace, and related monitoring solutions.
- Support Red Hat Enterprise Linux (RHEL) and Oracle Solaris environments.
- Work with OpenShift, Kubernetes, and Ansible to manage containerized applications.
- Support DevOps and CI/CD processes utilizing Jenkins and deployment automation tools.
- Manage secure file transfer solutions and enterprise storage technologies including Ceph.
- Assist with cloud infrastructure, networking technologies, DNS, firewalls, load balancers, and enterprise integration platforms including IBM MQ, IBM ACE, and Informatica.
- Public Sector Collaboration (5%)




- Support initiatives within Ontario Public Service (OPS), Broader Public Sector (BPS), or similar government environments.
- Follow established government standards, policies, and operational procedures.
- Contribute to service delivery and operational excellence across public sector programs.

Required Skills & Experience

Skill / Experience Required IBM WebSphere Application Server (NDM & Liberty) Required IBM DataPower Required Urban Code Deploy Required Urban Code Velocity Required Middleware Monitoring (ITCAM, Dynatrace) Required OpenShift Required Kubernetes Required Ansible Required ITIL Incident Management Required ITIL Change Management Required Oracle Solaris (Sun Solaris) Administration 2+ Years Red Hat Enterprise Linux (RHEL) Administration 2+ Years Middleware Administration 2+ Years DevOps / CI-CD (Jenkins, Urban Code) 2+ Years Secure Transport / FTP / SFTP Required Ceph Storage Required IBM MQ / IBM ACE / Informatica Preferred Remedy/set or Similar Service Management Tools Required Power BI or Reporting & Data Visualization Tools Required Microsoft Office Suite Required Strong Communication & Problem-Solving Skills Required

Highly Desired Qualifications

- Experience supporting large enterprise Java application hosting environments.
- Experience supporting 200+ enterprise applications.
- Strong understanding of enterprise middleware architecture.
- Experience with cloud-native platforms and container technologies.
- Knowledge of enterprise networking concepts including DNS, load balancers, and firewalls.
- Experience working within Ontario Public Service (OPS), Broader Public Sector (BPS), or other government organizations.
- Strong analytical, reporting, and operational support capabilities.

Note: Applications submitted without all mandatory documents cannot be processed or submitted to the client.

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📌 Application Support Specialist - Junior (Toronto)
🏢 S M Software Solutions
📍 Toronto