Enhance customer satisfaction in the role of Customer Service Agent with EMCO Corporation, supporting the plumbing and HVAC sectors through efficient communication. Strive for sales excellence while serving client needs.
In this Customer Service Agent position, you will drive sales support by actively engaging with customers and understanding their needs. The role includes answering inquiries, processing orders, and building relationships that promote customer loyalty. Collaboration with outside sales is crucial to maximize business growth.
Key Responsibilities:
• Handle customer inquiries through phone, text, and in person
• Research and recommend products aligned with customer needs
• Accurately input sales orders from various sources




• Retain established customers and identify new opportunities
• Process returns and manage warranty claims effectively
Requirements:
• Minimum 1 year in customer service or sales role
• Education: Grade 12 or equivalent; higher education preferred
• Microsoft Office proficiency for customer interactions
• Robust verbal communication and relationship-building abilities
• Competent in intermediate math for sales functions
Deliver top-notch customer service and support EMCO’s mission of excellence.
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📌 Customer Service Agent at EMCO (Edmonton)
🏢 Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
📍 Edmonton