Offer expert credit advice at BMO as a Credit Services Associate. Engage with customers to provide lending solutions that align with their financial goals in a bilingual capacity.
This role involves understanding customer needs and delivering tailored credit and borrowing solutions for BMO's clients. You will manage various customer inquiries, make informed credit decisions, and escalate as necessary. A key element is integrating lending product knowledge into customer interactions for optimal service.
Key Responsibilities:
• Understand and assess customer borrowing needs
• Manage transactional outcomes for customer engagements
• Escalate complex issues to management when necessary
• Complete required documentation for customer requests
• Maintain knowledge of lending products and trends
Requirements:
• 1-2 years relevant experience in financial services
• Knowledge of personal lending and home financing
• Fluent in French and English
• Solid communication and analytical skills
• Familiar with contact center operations and technology
Drive results through effective customer service and lending expertise as a Credit Services Associate at BMO.
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📌 Credit Services Associate at BMO (Quebec City)
🏢 BMO
📍 Quebec City