Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY: This role is focused on individual cases helping clients find solutions to problems of social adjustment that are difficult for individuals to navigate on their own, assisting in establishing goals, monitoring progress, and preparing discharge and other plans. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

ACCOUNTABILITIES:

- Monitors the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required.
- Develops and implements case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan.
- Maintains and updates all appropriate documentation (including in-out and incident log books)



related to clients/residents and initiates any recent documentation; complete all reports required by the funder and The Salvation Army.
- Provides safe storage and recording of prescribed medications.
- Coordinates and facilitates resident programming as required.
- Conducts all required shift change procedures prior to and after shift change.
- Performs intake and discharge procedures for clients/residents as assigned.
- Monitors appropriate behaviour; intervene in crisis situations, provide emotional support and advocacy as required.
- Engages in the development of inter-personal relationships that promote dignity and respect.
- Performs required scheduled check-ins of residents on passes in community; escorts residents in the community when necessary and monitors behavior.
- Liaises with Police, funders, court personnel, community agencies, families, and other staff members.
- Provides orientation to newly hired staff, volunteers, and students.
- Provide back-up support to front line position and their functions as required. Respond to day to day "urgent" needs of clients.
- Attend and facilitate case conferences with case management team.
- Collect and record all case management statistics on a daily basis
- Prepare monthly outcome statistical report for Director.
- Prepare monthly outcome measures report for Director.
- Review and forward weekly resident update reports to the Region of Halton. To review all resident intakes, discharges and restrictions.




- Prepare weekly Personal Needs Allowance requisitions.
- Conduct tours of building for groups or individuals as requested by the Director.
- Attend all seminars and training sessions as requested by Management.
- Performs other position related duties as assigned.

Organizational Responsibilities:

Adhere to standards that are consistent with the values & philosophy of The Salvation Army and the Halton Lighthouse.

Participate in all Case management and Staff Team Meetings.

To be knowledgeable of Fire Safety & Emergency Evacuation Plans.

Responsible to work safely and report all unsafe or unhealthy working conditions to the Health and Safety Committee.

Engage in formal evaluation sessions with his/her supervisor at 3 and 6 months during the first year of employment and annually thereafter.

Follow the Policy & Procedures Manual and the Employees Handbook.

As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to Management.

Represent the Organization in a professional manner

Qualifications:

Completion of more than two (2) years of Community College

Post-Secondary Education or equivalent with a background in Social Work, i.e. Social Services or Human Services Diploma preferred

A minimum of one (1) year of prior related experience, including front-line casework experience in a social services environment

Solid background of how to work with people from diverse backgrounds and enjoy assisting others to solve problems

Strong-oral and written communication skills

Self motivated and disciplined

Knowledge of issues facing persons experiencing housing crisis

Knowledge and sound understanding of the Mental Health and Addictions support systems available to i

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📌 Case Worker I - U (Oakville)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Oakville