Manager, Personal Shopping

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

The Personal Shopping Manager leads a team of elite sellers who deliver the most extraordinary level sales and service while upholding the values of Holt Renfrew. The Personal Shopping Manager role is responsible for ensuring the Personal Shopping team achieves the highest level of customer service, delivers an extraordinary experience for all clients, while ensuring company targets are met.

Specific responsibilities include (but are not limited to) the following:

- Achieve sales targets for Personal Shopping Department
- Achieve the highest level of customer service, setting the bar for all other departments
- Recruit, select, hire and on-board the most elite talent, setting the bar for all other employees
- Develop highly effective teams by coaching and supporting employees to improve through effective performance management and the celebration of achievements
- Equip and encourage employees to drive their own development, measure their success and continually strive to improve themselves and advance the business as whole
- Manage the cultivation of a loyal client base by acquiring new customers, developing existing clients, and retaining loyal clients
- Work to enhance client relationships with our personal shopping team to drive lifetime loyalty and spend
- Work in collaboration with other managers/departments to deliver seamless sales/service to customers
- Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
- Model leadership behaviours that promote a culture of open communication, employee development and trust
- Communicate regularly with buying office and personal shopping corporate teams to ensure customer needs are understood and the service experience remains relevant
- Collaborate with Marketing to support store events and create opportunities within the community




- Ensure all private shopping suites and areas maintain to high visual standards with curated product that transitions regularly.
- Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
- Identify opportunities to drive business and action
- Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs
- Manage operational standards in inventory control, customer own goods and customer holds
- Maintain day-to-day operational awareness of both own bought and leased businesses to ensure seamless customer service
- Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

- 5-7 + years manager experience with accountability for driving sales
- Proven track record of exceeding sales and profit targets
- Early adopter / change initiator
- Retail selling experience in a luxury environment preferred

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.

If you are contacted for a job chance and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche : $63,700.00 - $107,000.00 / 63.700,00$ - 107.000,00$ (per year / par an) Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications,



and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount.

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.

#J-18808-Ljbffr

📌 Manager, Personal Shopping (Mississauga)
🏢 Holt Renfrew
📍 Mississauga