Join Quince as a Retention Team Leader, focusing on delivering top-tier customer service and inspiring your team in a fast-paced environment. Your leadership will drive success through innovative solutions and deep customer engagement.
In your role as Retention Team Leader, you will manage a talented group of Retention Specialists dedicated to enhancing the customer experience across various channels. Your blend of analytical skills and people-focused leadership will ensure your team meets key performance indicators while creating a culture of ownership. By collaborating with other departments, you'll be instrumental in shaping strategies that improve customer satisfaction and retention.
Key Responsibilities:
• Develop and manage a team of Retention Specialists




• Monitor and improve KPIs for customer satisfaction
• Foster a culture of growth with regular coaching
• Work with teams to solve customer pain points
• Implement new initiatives to enhance customer journeys
Requirements:
• Proven leadership in customer experience for 4+ years
• Ability to analyze data and drive team actions
• Excellent verbal and written communication skills
• Experience managing high-volume customer service teams
• Knowledge of CX platforms like Zendesk
Lead the charge in transforming customer service at Quince with creativity and determination.
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📌 Retention Team Leader at Quince (Toronto)
🏢 Quince
📍 Toronto