Become a leader in the insurance field with Pacific Blue Cross as a Manager of the Travel and Call Centre in a hybrid model. Shape team performance and enhance customer experience in a growing business area.
In this permanent role, you will join the Individual Plans team, leading approximately 16 motivated employees. Your expertise in team management and customer service will help drive performance and business results. Ideal candidates will have a background in travel insurance or sales management, with a focus on developing talent and strategic growth in the travel insurance area.
Key Responsibilities:
• Lead and inspire a high-performing travel insurance team
• Use data to identify performance opportunities and drive results




• Collaborate with stakeholders to enhance customer satisfaction
• Foster employee growth in a unionized environment
• Implement strategies for continuous improvement in operations
Requirements:
• Bachelor’s degree or equivalent
• Level 2 General Insurance License for BC
• 5-8 years in sales or a call center setting
• 3+ years in a leadership role
• Robust customer service and negotiation skills
Lead a thriving team and drive success within Pacific Blue Cross while enhancing your leadership skills.
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📌 Travel and Call Centre Manager Role (Burnaby)
🏢 Brainhunter Systems
📍 Burnaby