Elevate customer interactions as a Retail Experience Lead at FIKA in St. Thomas, ON. Oversee daily operations, mentor staff, and drive exceptional service in a thriving cannabis retail setting.
With a focus on leadership and compliance, the Retail Experience Lead plays a key role at FIKA, ensuring high service standards and operational consistency. You will open and close the store, supervise staff, and maintain product presentation. Familiarity with sales software and conflict resolution will be critical to your success in this role.
Key Responsibilities:
• Open and close the store, managing alarm systems
• Model exceptional customer service standards to staff
• Support team onboarding, training, and ongoing education




• Address customer complaints and resolve issues thoroughly
• Implement sales strategies to drive team performance
Requirements:
• 2 years' experience in retail, with customer service focus
• High school diploma or GED required
• Clear criminal record and Provincial Cannabis Certification
• Strong conflict resolution and organizational skills
• Ability to lift 25 pounds and stand for long periods
Lead your team to deliver exceptional customer experiences and drive retail success at FIKA in St. Thomas.
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📌 Retail Experience Lead at FIKA (St. Thomas)
🏢 FIKA
📍 St. Thomas