Job Location and CompensationToronto, Ontario, Canada. 37.5 hours per week. Base salary: CAD $69,700 – $98,400, plus discretionary variable compensation based on individual and business performance.
Department OverviewTD Securities provides a range of capital market products and services to corporate, government, and institutional clients.
Position Overview – IT Senior Support Analyst, Payments and RefDataThis role is responsible for providing RTB support for Banking Operations technology applications in a 24x7 follow‑the‑sun global support environment.
ResponsibilitiesProvide high‑quality application and user support to ensure IT systems availability, reliability, and performance for global business processes.
Perform proactive application health checks to prevent potential failures.
Manage incidents through completion, engaging relevant IT teams for efficient resolution.
Execute effective problem management on recurring incidents, leading and managing problems throughout their lifecycle.
Ensure problem resolutions are released in production on‑time and with high quality.
Adhere to the TD Securities Change Management process for all changes to the production environment.
Minimize risk to the service/business environment by performing change activities on time.
Proactively review IT environment to support new regulations and address procedural gaps.
Perform scheduled activities such as disaster recovery testing, user attestations, and control audit remediation.
Update knowledge‑base articles timely and conduct training across regions.
Develop and maintain relationships with clients, relationship managers, and project managers.




Support a positive work workplace that promotes customer service, quality, innovation, and teamwork.
Provide after‑hours support when required.
QualificationsHands‑on experience with Google Distributed Cloud (GDC), Kubernetes, and containerization technologies.
Experience with Banking Operations technologies: payments, reconciliation, settlements, confirmations.
Familiarity with Swift messaging.
Practical support experience in multi‑tier applications, physical and VMware environments.
Understanding of financial markets and products.
Experience working with developers, business analysts, and infrastructure support teams.
Experience in scripting, automation, and process improvement.
Strong understanding of ITIL Incident, Problem, and Change Management.
Working knowledge of Linux (RH), Windows Server, Oracle, SQL, Python, and Java.
Experience with Microsoft SQL Server, DB2, Autosys, Dynatrace, Splunk, and ITRS.
Knowledge of Azure cloud technologies and scripting/SQL programming.
Proficiency in writing SQL queries on DB2/Oracle/MS SQL Server.
Knowledge of SDLC, agile methodology, and ITIL processes.
Experience with messaging, middleware, and Java application servers.
Computer science or mathematics degree desirable.
BenefitsTD offers a comprehensive Total Rewards package that includes base salary, variable compensation, health and well‑being benefits, savings and retirement plans, paid time off, banking benefits and discounts, career development programs, and reward and recognition initiatives.
Equal Opportunity StatementTD is committed to creating an inclusive and respectful workplace where diverse perspectives are valued and all colleagues have fair opportunities to grow.#J-18808-Ljbffr

📌 IT Support Analyst, TD Securities (Toronto)
🏢 The Toronto-Dominion Bank (Canada)
📍 Toronto