Elevate customer experience as an Operations Manager focusing on Segments and Growth in a hybrid model for retail banking. This 24-month contract offers opportunities for extension or conversion.
Join a dynamic team seeking a banking professional with process optimization skills. In this role, you will leverage your five years of retail banking experience to address inquiries from branches and customer contact centers. Your expertise in campaign resolution and operational management will directly impact customer satisfaction and operational efficiency.
Key Responsibilities:
• Execute resolutions for branch and Virtual Connect inquiries
• Develop operational dashboards and management reports
• Update and maintain comprehensive process documentation
• Implement process optimization initiatives for efficiency
Requirements:
• Over 5 years of retail banking experience
• Bachelor’s Degree completed
• Robust knowledge of banking products and processes
• Attention to detail and multitasking abilities
• Proficient in MS Office; optimization experience is a bonus
Lead operations and enhance customer engagement in this key banking role.
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📌 Operations Manager for Banking Segments (Toronto)
🏢 Swoon
📍 Toronto