Lead a dedicated team at Rockwell Automation as a Supervisor for Medium Voltage Products with a hybrid schedule in Cambridge, Ontario. Focus on enhancing customer service and technical support efficiency across Canada and the USA.
In this supervisory role, you will manage Technical Support specialists who provide assistance for all Medium Voltage Products. Your leadership will also extend to the French Canada Team, ensuring that customer installations and training discussions are effective. You will evaluate personnel and ensure efficient operations while improving processes for enhanced customer satisfaction and operational optimization.
Key Responsibilities:
• Develop and implement integrated support strategies for Medium Voltage products
• Supervise technical teams across Canada and the USA




• Improve efficiency and customer satisfaction in support processes
• Manage escalated issues and collaborate with various teams
• Keep support engineers updated on the latest enhancements
Requirements:
• Bachelor’s Degree or equivalent experience
• 2+ years of management experience preferred
• Background in Medium Voltage Drives support
• Experience in issue resolution and KPI attainment
• Robust communication skills with diverse teams
Elevate customer satisfaction and operational efficiency as the Supervisor of Medium Voltage Products at Rockwell Automation.
#J-18808-Ljbffr

📌 Supervisor of Medium Voltage Products (Cambridge)
🏢 Rockwell Automation
📍 Cambridge