Elevate your customer service career with PHSA as a Customer Service Agent. Provide essential support through various channels, ensuring timely and professional resolutions for all inquiries.
In this role, you will assist both internal and external customers, responding to inquiries via phone, fax, and email. Reporting to the Manager of Employee Records and Advantages, you will demonstrate professionalism and compassion while recording customer interactions. Your expertise in policy application and customer needs assessment will be critical for contributing to the team’s high service standards.
Key Responsibilities:
• Respond promptly to customer inquiries across multiple platforms
• Assess needs and apply sound judgment for solutions




• Meet service level agreements for call and ticket handling
• Assign inquiries needing team collaboration for resolution
• Educate users in submitting accurate requisitions
Requirements:
• High school diploma and post-secondary coursework
• Minimum two years of customer service experience
• Experience in a call center environment preferred
• Strong communication and problem-solving skills
• Ability to handle fast-paced situations effectively
Join PHSA and bring your customer service skills to support our mission.
#J-18808-Ljbffr

📌 Customer Service Agent at PHSA (Burnaby)
🏢 Provincial Health Services Authority
📍 Burnaby