Richmond Hill, Ontario, Canada CA$50,000 - CA$55,000

Full-time Permanent Associate

Posted 23 Jul 2026

Description

Company Description

Grewal Guyatt LLP (“GG”) is a professionalservices firm based in Richmond Hill, Ontario, offering Assurance, Accounting,Tax, Advisory, Forensics, Business Valuations, Estate Planning, and LitigationSupport services.

We serve both U.S. and Canadian clients.Over the years, we’ve expanded our services and welcomed new teams into thefirm, allowing us to work with a diverse group of clients, includinghigh-net-worth individuals and families, real estate developers,entrepreneurial and fintech businesses, regulated professionals, nationallyrecognized organizations, and not-for-profit entities.

What sets GG apart is our people. We focuson building solid teams, providing hands-on experience, and creating realopportunities for learning and career growth. Our goal is to deliverthoughtful, practical solutions for our clients while maintaining the highstandards expected of a leading professional services firm.

We value collaboration, opencommunication, and respect, and we’re proud of the inclusive and supportiveenvironment we’ve built. At GG, you’ll work alongside approachable leaders,gain exposure to meaningful work, and grow your career in a place where yourcontributions are genuinely valued.

Role Overview

We are looking for a motivated IT Support Technician who acts as thefrontline of our organization's IT department. Reporting to the IT Manager, youwill troubleshoot hardware and software issues, manage endpoint devices, andassist internal users across the firm.

$50,000 – $55,000 CAD per annum.





This job posting represents a current and active vacancy within our firm.

This is a Fully Onsite Role. Our office is located at: 1 West PearceStreet, Suite 700, Richmond Hill, Ontario L4B 3K3) and requires five (5) days aweek. Please note that this position cannot accommodate remote or hybrid work.

Role and Responsibilities

- Monitor,prioritize, and respond to incoming IT tickets in a timely manner, providingTier 1 technical support to both onsite and remote users.
- Installapproved software applications, execute basic system updates, and troubleshootstandard Microsoft 365 and business application issues.
- Troubleshoothardware and software issues, escalating complex problems to senior IT staffwhile documenting troubleshooting steps and resolutions.
- Maintainan accurate and up-to-date inventory of company hardware, peripherals, andsoftware licenses.
- Logall incoming support requests, updating tickets with detailed troubleshootingsteps and final resolution notes.
- Prepare,configure, and deploy workstations and user accounts to ensure a seamless ITsetup for new hires.
- Assistwith office IT equipment moves, hardware replacements, setup, and routine basicmaintenance.
- Provideclear,



user-friendly guidance to staff on standard software tools and IT bestpractices.

Requirements and Qualifications

- Post-secondarydegree or diploma in Computer Systems, Information Technology, or a relatedfield (or equivalent practical experience).
- Foundationalknowledge of Windows 10/11, macOS, and iOS/Android operating systems, plusbasic TCP/IP networking concepts.
- Strongcommunication, customer service focus, and the ability to explain technicalconcepts to non-technical users.
- Strongproblem-solving skills, high attention to detail, and a commitment tocontinuous learning and technical excellence.

Why Work for Grewal Guyatt?

- Annual Performance Bonus
- 3+ Weeks of Vacation
- Employee Appreciation Paid Days Off
- Social and Team-Building Events
- Mentorship and Opportunities forAdvancement

Accessibility & Accommodation Statement

Grewal Guyatt LLP is committed to providing an inclusive and accessible recruitmentprocess and workplace. We welcome and encourage applications from people withdisabilities.

Accommodations are available upon requestthroughout the recruitment and hiring process, including during interviews andassessments, in accordance with the Accessibility for Ontarians withDisabilities Act, 2005 and its regulations.

If you require accommodation at any stage of the recruitment process,please let us know and we will work with you to meet your needs.

Additional Information

Please note that we may use AI tools during our initial applicationscreening. However, our actual evaluation and selection process is managedentirely by human staff.

#J-18808-Ljbffr

📌 IT Support Technician (Richmond Hill)
🏢 RGIT Australia
📍 Richmond Hill