Title: Youth Support Worker

Number of Positions: 1

Competition Number: C182

Location: PhoenixCenter (Main Campus)

Position Status: Part Time, Permanent

Shift Timings &Days;: (Sunday, Monday) 11:00pm- 07:00am

Reports to: Program Manager

Compensation: (Grid 21)$29.76 - $31.64

Job Summary:
The primary role of a Youth Support Worker is to buildtrusting, supportive professional relationships with youth andyoungadults. This role works with a multidisciplinary team to support clients tohelp them reach their goals andtransition to healthy, confident adults asper a pre-established plan of care. Working in the Youth & YoungAdult(YAYA) Program, this role will provide youth and young adults withtheir basic and immediate needs, ensure theirphysical and emotional well-beingand safety, support them with relapse prevention and treatment, and helpthemto transition back to the community when they may be ready.

Client Services:

- Welcomeand orient youth/young adults accessing Phoenix services upon entry to theProgram (i.e., introduceand explain services provided, facilitytours, complete program orientation, etc.)
- Activelyengage with and develop relationships with at-risk youth and young adults17-24 years of age
- Coordinateyouth meetings and activities, including recreation and life skills,individually and in consultation withthe primary treatment providers
- Respondto and assist with the provision of clients’ immediate needs, includingfood, clothing, recreationalopportunities, etc.
- Assistclients with the completion of instrumental daily activities, includinghousehold upkeep and communityparticipation
- Asper pre-established care plans, work collaboratively with other staff toassist youth in attaining short andlong-term goals, strategiesformeeting these goals, and an action plan for implementation, based oninputs provided by the MHSU team.
- Assistyouth with accessing external community supports and accompany them ifneeded
- Respondto any medical emergencies or potential behavioral, mental health,emotional, or substance useconcerns using pre-establishedtrauma-informed practice.
- Maintainthe cleanliness and safety of the residence, including laundry asneeded
- Manageyouth case files, including all relevant reporting and documentation
- Attendall training and meetings as directed by your manager




- Completeroom searches and room cleans upon client discharging from program
- Monitorsite security and respond to safety concerns, including access to/from theresidence, keeping track ofclients’ whereabouts, etc.
- Completecritical incident reports as per policy
- Otherduties as required

Qualifications:

- Grade 12
- Certificate in Community Social Service orequivalent
- Recent, related experience of one year providingcommunity social services to youth and young adults andworking withyouth and young adult populations, substance use services, mental health,corrections, etc., orequivalent
- Valid Class 5 driver’s license with clean driver’sabstract
- Standard First Aid with CPR-C-AED certificatepreferred
- Food Safe certificate preferred
- Satisfactory completion of Nonviolent crisis intervention (NVCI)
- Food Secure Certification is required

Skills & Knowledge:

- Ability to communicate effectively both verbally and inwriting.
- Ability to deal effectively with others.
- Ability to teach.
- Physical ability to carry out the duties of the position.
- Ability to organize work

Competencies:

Approach to Work

- Demonstratesinitiative, flexibility, adaptability and resourcefulness
- Activelyseeks and incorporates feedback to inform continuous self-improvement
- Setsgoals, creates and implements action plans, monitors progress, andevaluates results
- Adeptlymanages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

- Highdegree of relevant and current job knowledge and skill
- Consistentlyproduces accurate, thorough, high-quality work in a timely manner
- Buildsand promotes a culture of health and safety in the workplace
- Implementsand enforces best practices in health and safety within the workplace

Judgement & Decision-Making

- Modelsindependent thinking and creativity
- Demonstrateseffective problem-solving skills




- Makesclear, consistent, transparent and timely decisions after contemplatingvarious available courses of action
- Exercisessound judgment in the best interests of the organization

Communication & Interpersonal Skills

- Expressesthemselves clearly and professionally both verbally and in writing
- Displayshigh emotional intelligence; uses tact and diplomacy in dealing withsensitive, complex and confidential situations
- Hasa manner, style and presence that makes a positive impression
- Listensto and considers others’ views

Personal Leadership

- Modelsthe organization’s core values of social justice, teamwork, socialinnovation, and strength-basedpractices
- Fostersenthusiasm, energy and commitment
- Takesresponsibility for personal actions, performance, and health
- Isreliable and accountable; shows up on time ready to work

Teamwork & Collaboration

- Effectivelyworks with their colleagues to ensure organizational success
- Championspositive working relationships with staff and external partners
- Supportsan environment of openness and champions teamwork and communication acrossprograms
- Leveragesthe expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted untilJuly 22nd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

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