Elevate customer engagement as a Customer Engagement Specialist at Downtown AutoGroup. Use your enthusiasm and communication talents to create memorable first impressions and drive vehicle sales.
As a vital member of the Business Development Center, you will turn inquiries into dealership visits. Your primary focus will be on scheduling appointments and providing tailored solutions to potential guests. You will contribute significantly to building trust and lasting relationships with customers.
Key Responsibilities:
• Handle inbound customer inquiries with professionalism
• Make outbound calls for follow-ups and service reminders
• Assist sales team in pre-qualifying leads
• Maintain precise records in the CRM system
• Address customer concerns and ensure satisfaction
Requirements:
• High school diploma or equivalent
• Excellent phone etiquette and communication skills
• CRM proficiency and multitasking ability
• Self-motivated with strong organizational skills
• Availability for adaptable working hours
Use your skills to make a significant impact on customer satisfaction at Downtown AutoGroup.
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