Become the Concierge Team Leader for residential strata buildings, ensuring seamless operations and outstanding client service. Supervise and develop a dedicated team while managing client relations effectively.
As the Concierge Team Leader, you will report to the Operations Management Team and play a pivotal role in on-site operations. The position focuses on training, assessing staff, and resolving complaints while maintaining service quality. You will also need to manage budgets, schedules, and time-keeping to support operational needs.
Key Responsibilities:
• Resolve resident and concierge team complaints
• Effectively respond to property management requests
• Train and supervise concierge teams in office




• Ensure consistent scheduling to meet operational demands
• Collaborate with management for procedural development
Requirements:
• At least two years’ experience as Head Concierge
• Strong ability to manage and prioritize multiple tasks
• Excellent listening and situation management skills
• Superior communication, both in writing and speaking
• Experience in hospitality and proficiency in MS Office
Drive excellence in client service and team performance as a Concierge Team Leader.
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📌 Concierge Team Leader in Strata Settings (Vancouver)
🏢 Centrum Concierge & Security
📍 Vancouver