Drive operational excellence as a Support Operations Specialist at Docebo. Leverage data analytics and AI to enhance customer support processes and deliver exceptional service.
Join the cutting-edge team at Docebo as a Support Operations Specialist. Your role focuses on optimizing support platforms, analyzing performance data, and managing workforce efficiency. Work alongside skilled professionals to ensure the harmony of human and AI agents.
Key Responsibilities:
• Administer and optimize support platforms for efficiency
• Analyze data to identify trends and recommend improvements
• Forecast workforce needs for service goal alignment
• Manage daily support queues and adjust schedules
• Collaborate with teams for seamless platform integration
Requirements:
• 2+ years in a data-focused analyst role
• Experience with enterprise support platforms like Zendesk
• Robust analytical skills with Excel or Google Sheets
• Detail-oriented with a systematic approach
• Customer-focused mindset with ownership of service quality
Enhance the support experience at Docebo by mastering workforce optimization and data-driven insights.
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📌 Data-Driven Support Operations Specialist (Toronto)
🏢 Docebo
📍 Toronto