Customer Service Representative Responsibilities:

- Answer customer, vendor, and outside sales representative’s calls / emails
- Recommend products for specific applications
- Handle customer complaints and concerns
- Enter / review orders submitted by email, fax, mail, phone, E.D.I. and online
- Provide quotations to customers and sales representatives upon request
- Expedite outstanding backorders and orders as required
- Source non-stock items for specific customer requests
- Maintain knowledge level on product lines by attending a variety of training sessions
- Provide (M)SDS sheets where and when necessary
- Work with the team in shipping to expedite rush orders and provide delivery information to customers
- Serving walk-in customers, fit-testing
- Other duties as assigned

Qualifications

- Working knowledge of industrial MRO and OHE safety is preferred
- Willingness to learn new skills

Physical/Mental Demands

- Proficiency in Microsoft Word & Excel
- Experience with online order systems
- Capable of learning recent skills and transferring that knowledge immediately and accurately

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📌 Customer Service Representative (Greater Sudbury)
🏢 Weber Supply
📍 Greater Sudbury