Join ChargeLab as a Technical Support Specialist for EV Charging, providing expert assistance in both English and French on various communication platforms. Ensure seamless customer experiences by troubleshooting technical issues efficiently.
In this role, you’ll assist EV drivers and site hosts with inquiries related to charging. Your hands-on, customer-focused approach will allow you to collaborate with internal support and engineering teams effectively. The ideal candidate is passionate about delivering stellar outcomes while maintaining composure under pressure.
Key Responsibilities:
• Provide bilingual support through phone and chat
• Collaborate with teams to maintain high customer satisfaction
• Analyze connectivity logs for issue resolution




• Escalate critical issues to Engineering team promptly
• Create and maintain internal and external documentation
Requirements:
• Fluent in English and French, both written and spoken
• Background in customer or technical support
• Ability to simplify complex technical information
• Calm demeanor in high-pressure situations
• Preferred experience with Zendesk or similar systems
Bring your technical skills and bilingual proficiency to enrich the EV charging customer experience.
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📌 Technical Support Specialist for EV Charging (Quebec City)
🏢 ChargeLab
📍 Quebec City