Enhance patient support as a Bilingual Healthcare Caseworker at Cencora. This key role focuses on reimbursement support and effective case management to improve health outcomes.
Cencora is looking for a Bilingual Healthcare Caseworker with a minimum of two years of experience in customer operations or reimbursement support. The position involves resolving routine documentation issues, coordinating case updates, and ensuring accurate maintenance of reimbursement records. Your collaboration with stakeholders will be critical for effective case resolution.
Key Responsibilities:
• Support reimbursement processes for timely handling of requests
• Document case updates and follow communication protocols




• Resolve gaps and exceptions in reimbursement workflows
• Maintain visibility of operational documentation
• Identify trends to aid proactive case management
Requirements:
• High School Diploma/GED or equivalent
• 2+ years of experience in customer service or healthcare
• Preferred certification in service management or process improvement
• Familiarity with customer support systems
• Strong organizational and communication abilities
Leverage your bilingual skills to facilitate healthcare solutions at Cencora.
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📌 Bilingual Healthcare Caseworker Role (Quebec City)
🏢 Cencora
📍 Quebec City