Join 1840 & Company as a Product Support Specialist with bilingual skills, focusing on customer software troubleshooting. This role emphasizes direct customer interaction and detailed problem-solving.
As a full time team member, you will utilize your analytical abilities and customer service experience to diagnose software issues efficiently. You will engage in hands-on investigation using logs and error states, communicating feedback effectively to both technical and non-technical audiences.
Key Responsibilities:
• Triage and resolve customer-reported software issues
• Document and reproduce product bugs for engineering teams
• Complete technical tasks for Customer Success Managers
• Identify patterns in support requests for actionable insights
• Collaborate across departments to resolve issues swiftly
Requirements:
• Minimum 2 years in technical support or SaaS roles
• Comfort with browser console logs and application errors
• Experience with Jira Service Management or similar tools
• Strong skills in written communication
• Attention to detail and ability to prioritize tasks
Elevate customer experience by leveraging your technical prowess at 1840 & Company.
#J-18808-Ljbffr

📌 Product Support Specialist Bilingual Role (Saguenay)
🏢 1840 Staffing
📍 Saguenay