Elevate your customer service career with Serco Canada Inc. as a Customer Service Agent II at Ontario DriveTest Centres. Deliver exceptional support while assisting customers through the driver licensing process.
In this role, you'll interact with the public, providing essential information about license rules. You'll verify documents, schedule road tests, and manage fee collections. A positive attitude and organizational skills are key while striving for high customer satisfaction during each interaction.
Key Responsibilities:
• Evaluate applicants' eligibility for Ontario Driver’s Licence
• Conduct vision tests and knowledge assessments
• Schedule and dispatch road tests efficiently
• Collect fees and manage sensitive information
• Ensure compliance with operational policies and health standards
Requirements:
• GED or high school diploma required
• Minimum two years of customer service experience
• Proficient in French and English
• Valid Ontario Class G driver’s licence
• Successful completion of the Customer Service Agent training program
Bring your excellent customer service skills and organizational abilities to Serco Canada as a valued team member.
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📌 Customer Service Agent at Serco Canada (London)
🏢 Serco
📍 London