Overview

Toromont Cat is seeking a Product Support Manager to join our team in Timmins, ON. The Product Support Manager plays a key role in overseeing our division’s after‑sales service support activities, ensuring efficiency, quality, and profitability across all operations.

Pay Type

Full Time, Permanent

Compensation

$91,820 - $114,775. The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Product Support Manager, YOU will experience:

- Working within one of the safest organizations in the industry where your safety and well‑being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously learn, grow and develop with our Toromont team through our internal training teams that are geared for your success
- Competitive total rewards including wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

- Ensure full compliance with CSAs and oversee efficient management of warranty claims, service systems, and procurement activities, including service vehicle coordination
- In collaboration with the Service Administration Supervisor, provide effective administrative and operational support to service technicians and ensure timely dispatch aligned with customer needs
- Deliver technical support and lead the planning, coordination, and execution of technical training programs,



including forklift operation training
- Lead and execute strategic projects that support business objectives and operational improvements
- Produce, review, and maintain a variety of operational and performance reports
- Analyze operational data, identify issues or trends, and implement corrective actions
- Manage and optimize day‑to‑day operations, workflows, and material resources to ensure efficiency and service quality
- Lead, motivate, and develop the team to maximize performance, streamline processes, and enhance customer satisfaction
- Monitor and control expenses, revenue, gross profit, and the performance of assigned cost centers

Must-haves for this role:

- Bachelor’s degree in Business Administration or Engineering
- 5–8 years of leadership experience, ideally within product support, operations, or administrative support environments
- Exceptional communication skills, both written and verbal
- Robust proficiency with Microsoft Office and related productivity tools
- Self‑driven, highly motivated, and results‑oriented, with a strong commitment to customer service excellence
- Solid business acumen and the ability to make sound operational decisions
- Strong analytical and problem‑solving abilities
- Strategic mindset paired with a hands‑on leadership approach
- Proven ability to design, refine, and implement business processes
- Ability to foster a sense of urgency, accountability, and customer‑centricity within the team
- Working knowledge of industry‑related computer systems (experience with AS400 is considered an asset)

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📌 Product Support Manager (Timmins)
🏢 Toromont CAT
📍 Timmins