Join the City of Hamilton as a Utility Business Analyst focusing on customer service improvements and billing operations. Your analytical expertise will drive data-driven decisions and enhance overall service quality.
This role supports the Manager of Utility Billing, offering advanced analytical, operational, and coordination capabilities. You'll investigate customer service and billing trends, enhancing efficiency and effectiveness across operations. Collaboration is key as you work with various teams to ensure operational readiness and issue resolution.
Key Responsibilities:
• Provide analytical support to billing and customer service operations
• Analyze trends in service and billing data
• Lead user acceptance testing for system changes




• Monitor service performance indicators and compliance
• Collaborate with teams to resolve complex service issues
Requirements:
• Degree in Business, IT, or related field
• Knowledge of customer service and billing in regulated settings
• Strong analytical and problem-solving skills
• Excellent oral and written communication abilities
• Proficient in Microsoft Office applications
Leverage your expertise to enhance customer service efficiency in Hamilton’s agile utility environment.
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📌 Utility Business Analyst for City of Hamilton
🏢 cityofhamilton
📍 Hamilton