Join a agile financial institution as a Support Analyst, dedicated to maintaining AWS-based APIs that drive mortgage application workflows. Focus on incident management and production support in a collaborative setting.
In this role, you'll own production support initiatives, working closely with teams to triage and resolve issues swiftly. Your strong organizational skills will help manage a high volume of incidents, while your expertise in AWS environments and API troubleshooting will be utilized extensively. You'll also enhance communication with engineering teams to streamline resolution flows effectively.
Key Responsibilities:
• Lead incident management for production support
• Triage and manage issues across applications




• Monitor the ongoing production backlog
• Investigate incidents for root cause analysis
• Provide reporting on incident trends and types
Requirements:
• Proven experience in production support roles
• Familiarity with AWS cloud technologies
• Understanding of API functions and issues
• Ability to work with interconnected systems
• Strong communication and reporting skills
Utilize your skills to ensure smooth operations within the lending technology team.
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📌 Incident Management Analyst in Financial Tech (Toronto)
🏢 Releady
📍 Toronto